Week 2
ORGANIZATIONAL CHANGE MODELS
INSTRUCTION
The chapter lists several models for organization and approaches to organizational
change. Read the organizational change project below. Analyze the situation and
recommend any model or approach to organizational change that appeals to you the
most.
FORMAT
I. Facts of the Project (In bullet form)
II. Recommended Organizational Change Model
PROJECT
The director of the training department decided to implement an online system for
tracking different projects that trainers were working on. Management wanted to use
reports from the system for two reasons: first, to prove to senior executives that more
trainers were needed and second, to measure the productivity of the trainers. Trainers
were asked to log in to the system every week to describe the project, estimate how
long it was anticipated to take, and update current progress on the project. Many
employees were angry at having their work monitored so closely, and many believed
that it was an attempt by management to determine which trainers were unproductive
and could be laid off. Trainers responded by dividing projects into subprojects, and they
began adding those subprojects into the system to demonstrate that they had more
work to do than their colleagues. When three or four colleagues would collaborate on a
project, each entered the work separately, making it appear that multiple projects were
being worked on even though all entries referred to the same project. Eventually the
system was shut down because it was not providing accurate information about the
status of the department’s workload.
