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MEAS 209 final study guide Latest Update
1. A medical assistant tells a patient that fasting prior to having blood drawn means: refraining from eating and
drinking anything, beginning the night before the blood is drawn
2. internal audits are done: audits are done by medical staff on random records
3. Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and
that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?: Registered mail, return receipt requested
4. The steps in processing mail involve sorting, recording, annotating, and: -
distributing
5. In- office minor surgery such as a mole removal typically lasts: 30 minutes
6. if you misplace a patient record, you should your steps from the last known
location of the record.: retrace
7. it is important to avoid appointments because doing so creates stress for the
provider and other staff and causes the office schedule to fall behind: overthinking
8. The block letter style is also called the: Full-block letter style
9. Important information about a patients medical history and present condi- tion is found in the: patients health
record
10. The body of the letter should: begin two lines below the subject line
11. in the morning's monthly financial status meeting, the office manager asked cheryl for an analysis of how
2 / much revenue is generated by each of several procedures that are commonly performed in the medical office. To accomplish this in the most accurate and efficient manner, Cheryl should: use the EHR softwares report generator
12. if practitioners allow patient to pay for services over time, they are extend- ing to the patient: credit
13. A practice that needs flexibility to allow for appointments that take more or less time than anticipated could
use scheduling.: wave scheduling
14. The process of keeping a daily log of the patient charges and payment received from patient each day is
called: daysheet, daily journal
15. a numeric filing system should be used when of a patient infor- mation
is an issue: confidentiality
16. which of the following appointments typically take 5 to 15 minutes: fol- low-up office visits
17. How often should the office tickler file be checked: daily
18. Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day
but no appointments are available?: double booking
19. a type of endorsement often used by attorneys when they accept a check on behalf a client but have no
personal claim on the transaction is: qualified endorsement
20. Envelopes that have a transparent window are used for: invoices & state- ments
21. an appropriate way to handle a patient relocation and address change is to: ask a third party for the patients
new address
22. the most appropriate way to terminate an initial interview with the patient is: ask "is there anything else you
would like the doctor to know"
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35. which of the following is the correct dateline for a business letter?: august 20, 2015
36. The practices name and address that are printed at the top of formal business stationary is called:
letterhead
37. a detailed travel plan that list dates and times of flights and events , locations, and telephone
numbers is an: itinerary
38. A patient calls the providers medical office and ask how long the appoint- ment will take. the best response
is: 30 MIn or more
39. Electronic medical records and paper records are considered: legal docu- ments
40. when a patient has a credit balance: refund excess payment
41. which organization has defined the terms electronic medical record and electronic health record: The
National Alliance for health information technology (NAHIT)
42. A patient's personal health record is owned by the .: The patient
43. Dr. Hillman broke his leg while he was on vacation last week. His office has fully implemented EHR, so he
plans to work from home part of the time. He will go into the office only as necessary to see patients. Which of the following is not possible for Dr. Hillman using the EHR system?: diagnose software problems on his home computer
44. The typical amount of time for a complete physical examination is: 30-60 MIN
45. all information should be entered in the record at the time of a patients visit, not days, weeks, or months
later. This is called: Due course real time documentation
46. Elana is pregnant 16 year old patient whose parents are divorced. she has legally left her mothers home and
5 / set up a housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated" who is responsible for payment for Elena's treatment: Elena
47. which of the following requires credit bureau's to supply correct and com- plete information to businesses
for use in evaluating a person's application for credit, insurance, or a job: Fair Credit Reporting Act
48. A basic rule for using a plural in medical terms is that with terms ending in: "a" is to keep the A and edd e
49. When a service such as ultrasound is available only at certain times,
scheduling is used to group ultrasound appointments together.: - cluster scheduling
50. which of the following is good practice for managing e-mail: check your office email regularly and empty
any unwanted messages
51. which of the following should you do when scheduling a patient for a fasting procedure?: schedule the
procedure as early in the day as possible
52. a statement shows how much revenue is available to cover expenses, to invest, or to
take as profit: cash flow
53. The filing system that is used when patients names must be kept confiden- tial is: numeric
54. If a file is misplaced, what can be done to reconstruct it?: contact insurance companies ,laboratories and other
providers for copies of original documents
55. Another name for a substitute practitioner who is hired to see patients while the regular practitioner is
away is: locum tenens
56. There are three types of errors that can occur when you are preparing a document: formatting, data, and
: Mechanical
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69. which of the following information about a patient should a medical assis- tant provide to the collection
agency?: date of the last payment or charges on the account
70. For security reasons, only the licensed practitioner and the office manager in the medical office have keys to
the file room, where the patients medical records are stored. The licensed practitioner is at a medical conference for the next two days. This morning, when you arrive to open the office the answering service tells you there is a message from the office manager saying that she will not be in today because a family emergency required her to fly to her daughters house in another state last night.she did. not leave instructions for how to access the files or a number at which she could be reached. what should you do?: call security and ask them for advice
71. The rules for alphabetizing patient names are known as rules-
: indexing
72. Formatting errors include which of the following?: Indenting, line length, or line spacing
73. which of the following is a true statement about a patients personal health record (PHR)?: PHR may stored
and maintained on secure internet sites
74. A woman going to the practitioner for a routine prenatal examination can expect the appointment to last:
30 min
75. priority mail is used for: any item that weighs between 11 oz and 70 lbs
76. The statue of is the state law that sets a time on when someone can legally file a
collection suit on a past Due account: state law
77. Appointment reminders include appointment cards, reminder mailings, reminder calls, and : recall
notices
78. most patients are willing to wait no more than minutes to be seen
by a medical provider: 20 min
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79. which of the following is not considered a possible function of an EHR or practice management system:
automated telephone caller
80. When storing electronic documents on a computer, you should also:: store the file in a backup system
81. when a patient pays using a card, the money is immediately moved form the
patients bank account to the medical practice account: debit
82. A written agreement of the terms of payment between the patient and the practitioner is a : disclosure
statement
83. which of the following is considered s mechanical errors?: punctuation
84. which of the following appointment reminders is best used for appoint- ment that need to be scheduled 6
months to a year from the patients current appointment: recall notice
85. Proofreading involves checking a document for spelling and format errors, as well as checking the document
for: grammatical errors
86. which of the following is the common abbreviation for a pap smear: pap
87. The practitioner has recommended that a patient have an annual physical to include a breast examination.
What is the best way to help a patient remem- ber to schedule next year's appointment?: put a note on the tickler file
88. If a practitioner decides not to extend credit to a patient, what must be done according to the Fair credit
Reporting Act: inform the patient in writing why credit was denied
89. The access codes that allow users to enter patient records in an EHR sys- tem insert a in the medical
record, so that office administration can tell who is accessing each medical record: date and time stamp
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100. what types of services does the USPS offer to most foreign counties: air- mail
101. a horizontal file that often features doors that flip up snd pullout drawers is called a: lateral file
102. a patient calls for an appointment because she has had a sore throat for four days. how much time should
you schedule for her appointment: 15 min
103. which of the following is mandated in stage 2 of "meaningful use" of EHRs for medicare and medicaid
patients: sending and receiving clinical information electronically
104. Notations include information such as the number of enclosures that are included with the letter and .:
The names of other people who will receive copies of the letter
105. which of the following is not an advantage of the integration of ancillary programs for labs and other
diagnostic and therapeutic services with an EHR system: patients do not have to wait as long for lab or diagnostic appointment
106. In which type of letter do the dateline, complimentary closing, and signa- ture block begin at the center of
the page or slightly to the right of center: - modified block style business letter
107. A account is one in which the provider and patient sign an agreement stating that the
patient will pay the bill in a certain number of install- ments. If more than four installments are involved, this account is governed by the Truth in Lending Act: written- contract
108. the A section of SOAP documentation includes: assesment
109. How many lines should be left above the sugnature block to allow for the signature: three or four
110. the subject line is used to: bring the subject of the letter to the reader's attention
111. one of the most important duties of a medical assistant is to: fill out and maintain accurate and thorough
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112. The process of classifying and reviewing past due accounts by age from the first date of billing is called: age
analysis
113. the process of communicating the income and expenses of a business and its financial health is known as:
accounting
114. Most medical record errors can be traced to:: lost or misfiled paper records
115. underlining key points and reminders or suggested action in the margin when reading income mail is
called: annotating
116. which of the following is not a common type of endorsement: mechanical endorsement
117. when is it appropriate for a medical provider to assess finance charges or late charges on past due
accounts: only when the patient is notified in advance
118. which of the following is an advantages of EMR: all of these are advantages
119. which appointment scheduling system is also called categorization scheduling: cluster scheduling
120. Medical errors are somewhere between the 3rd and 8th leading cause of death for hospitalized patient.
most of these errors can be traced to all of the following communication problems except: information that is written in blue ink in paper medical record
121. in order to find out which patients are not paying their office claims and statements promptly, you could
ask the EHR report generator to create a report: aging
122. which of the following is a correct example of a part of the inside address of a business letter: Ms. paula
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134. what is the best way to handle a practitioner who consistently throws off the office schedule by returning
late from lunch: avoid scheduling patient for the first appointment after lunch when possible
135. Objective or external factors that can be seen or felt by the practitioner or measured by an instrument
are called: signs
136. what percentage of the U.S. gross national product is accounted for by healthcare cost: 15%
137. when inspecting a document that is smaller than standard size, which of the following shoul be done
prior to filing: place it in a standard size sheet protector
138. what is the best approach to handling patient cancellations: attempt to schedule another patient in the
cancellation slot
139. Which stage of "meaningful use" of EHRs for Medicare and Medicaid patients includes documenting the
percentage of visits, diagnoses, prescrip- tions, immunizations, and other pertinent health information electronically?: - stage 1
140. The correct way to include a list in the body of a letter is to .: leaving
extra line between items
141. which fo the following information should be included on a statement: the balance from the previous month
and an itemized list of charges
142. on average how much will a medical practice generally receive if the provider charges $100 for services
and the patient pays with a credit card- : $95-$
143. at the beginning of each day, if you are using a pegboard system, what is the first thing you should put on
the pegboard: daily log sheet
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144. what is the standard abbreviation for blood pressure: BP
145. which of the following is used when there is a need to distinguish files within a filing system: color coding
146. you are working at a walk-in outpatient clinic. A young woman who appears to be in her 20s comes in with
a large cut on her left arm. when you ask for her insurance information she says "i dont need insurance. my father runs the clinic" hell treat me for free" what should you do: check with the physician or office manager
147. The type of documentation that provides an orderly series of steps for dealing with any medical case is:
soap
