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Chapter 9:
Project Human Resource
Management
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Learning Objectives
• Explain the importance of good human resource
management on projects, including the current state and
future implications of human resource management,
especially on information technology projects.
• Define project human resource management and understan d
its processes.
• Summarize key concepts for managing people by
understanding the theories of Abraham Maslow, Frederick
Herzberg, David McClelland, and Douglas McGregor on
motivation, H. J. Thamhain and D. L. Wilemon on influencing
workers, and Stephen Covey on how people and teams can
become more effective.
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Learning Objectives
• Discuss human resource planning and be able to create a
project organizational chart, responsibility assignment matrix,
and resource histogram.
• Understand important issues involved in project staff
acquisition and explain the concepts of resource
assignments, resource loading, and resource leveling.
• Assist in team development with training, team-building
activities, and reward systems.
• Explain and apply several tools and techniques to help
manage a project team and summarize general advice on
managing teams.
• Describe how project management software can assist in
project human resource management.
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The Importance of Human
Resource Management
• People determine the success and failure of organ izations and
projects.
• Recent statistics about IT workforce:
– The labor market changed a lot early in the new millennium, with
shortages and then an abundance of IT workers.
– A 2004 ITAA report showed a slight recovery in 2004.
– The total number of IT workers in the U.S. was more than 10.5
million in early 2004, up from 10.3 million in 2003 and 9.9 million in
2002.
– Eighty-nine percent of new jobs came from non-IT companies,
such as banking, finance, manufacturing, food service, and
transportation.
– Hiring managers say interpersonal skills are the most important
soft skill for IT workers.*
*Information Technology Association of America (ITAA), “Recovery Slight for I T Job Market in
2004,” (September 8, 2004) www.itaa.org.
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Digital Planet Reports
• The global high-tech industry generated more
than $2.1 trillion in 1999, $2.3 trillion in 2000, and
$2.4 trillion in 2001.
• The Internet and e-commerce were notable bright
spots in the global economy.
• Global e-commerce increased 79 percent
between 2000 and 2001.*
• China, Poland, and other developing countries are
playing an increasing role in the global IT market.
*Information Technology Association of America (ITAA), “Global IT Spending to R ocket from
Current $2 Trillion to $3 Trillion, New Study Finds,” Update for IT Executives (2001 ) p. 6 (15)
www.itaa.org.
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Long Hours and Stereotypes of IT
Workers Hurt Recruiting
• Many people are struggling with how to
increase and diversify the IT labor pool.
• Noted problems include:
– The fact that many IT professionals work long hours
and must constantly stay abreast of changes in the
field.
– Undesirable ster eotypes that keep certain people
(for example, women) away from the career field.
– The need to improve b enefits, redefine work hours
and incentives, and provide better human resource
management.
