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Business Relationship Manager Professional
(BRMP) Exam (NEW 2025 / 2026 ) Questions
and Verified Answers- 100% Correct
QUESTION
Business outcomes definition Answer: Drive scope, priorities, trade-offs, and benefit realization decisions
QUESTION
Characteristics Of Business outcomes Answer:
- results focus
- important
- discrete
- see the detail
- translatable
- measurable
QUESTION
Business outcomes and SMART goals - characteristics Answer:
- Specific (who, what, where, when, why)
- measurable
- attainable
- realistic
- timely
QUESTION
Value Management Process (5 stages) Answer:
- Capture Value Ideas
- Capture Value Plan
- Create Business Case
- Approve Business Case
- Capture/Communicate Value
QUESTION
Idea document Answer: Used in Stage 1 of value management process - Capture Value Ideas Idea, stakeholders, definition, consequences, etc
QUESTION
Value Plan Answer: Stage 2 of value management process - Create Value Plan Key deliverables:
- definition
- value by timeframe
- reporting schedule
- how measures
- how long will Value be measured
- stakeholders and their level of commitment
- point of action
QUESTION
Business case components (10)
QUESTION
Portfolio Mgmt - Planning and Execution Info Flow Answer: Business Planning (corp strategy, investment planning, monitor value realized) ⬛ Portfolio Mgmt (strategic opportunities, execution, assets & services) ⬛ Program Mgmt (integrated programs, enterprise architecture, reporting & data collection)
QUESTION
Investment Life Cycle Answer:
- Making new investments (analyses: alignment with business strategy, alignment with provided strategy, cost benefit analysis, resource availability, implementation impact)
- Managing Existing Investments (analyses: alignment with business strategy, benefits realization, investment condition, cost of ownership)
- Retiring old investments (analyses: portfolio rationalization, cost of ownership, operational quality)
QUESTION
Four asset classes (Weill & Broadbent) Answer:
- Informational - provide better information to manage, control, account, communicate, analyze and make decisions
- Strategic - gain competitive advantage through positioning the firm in the marketplace, usually with the aim of gaining sales
- Transactional - reduce cost of doing business, usually by automating the transactions of the firm for substituting capital for labor
- Infrastructure - provide the base foundation of shared IT services
QUESTION
Informational Asset Class Answer: Informational - provide better information to manage, control, account, communicate, analyze and make decisions
QUESTION
Strategic Asset Class Answer: Strategic - gain competitive advantage through positioning the firm in the marketplace, usually with the aim of gaining sales
QUESTION
Transactional Asset Class Answer: Transactional - reduce cost of doing business, usually by automating the transactions of the firm for substituting capital for labor
QUESTION
Infrastructure Asset Class Answer: Infrastructure - provide the base foundation of shared IT services
QUESTION
Portfolio Balancing for Strategic Fit
QUESTION
Business Transition Management Definition Answer: A deliberate approach for managing the human dynamics before, during and after implementing a business change initiative in order to prevent "business value leakage"
QUESTION
Linking Business Drivers with Technology Answer: Discovery technique
- Driver - business "what"
- Initiatives - Business "how"
- Enablers - Provider "what"
- Technology - Provider "how"
QUESTION
Solution-based vs Value-based Discussions Answer: Solution-based: start with what we provide and connect that to a customer problem Value-based: start with customer's most pressing problems and needs (preferred)
QUESTION
Customer Value Hierarchy Answer:
- discovery technique that's based on Kano Model
- x axis = customer value, y axis = effort/cost
- wow/differentiators (⬛'⬛value/⬛Jeffort)
- want to have/satisfiers (⬛~value/⬛~⬛effort
- table stakes/got to have ( ⬛Jv a l u e / ⬛'e f f o r t )
- Categorize as deficient, meets or exceeds
- Categorize relationship quality as weak, moderate, strong, very strong = "diagnosing relationship quality"
QUESTION
Relationship Value Mapping Answer:
- Planning technique
- Assess key relationships based on relationship value
- X axis = Importance: approver, decision maker, evaluator, user
- Y axis = Quality: weak, moderate, strong, very strong (derived from customer value hierarchy)
- result is grid of what areas need improvement. These should flow into a relationship improvement plan
QUESTION
Relationship Improvement Planning Answer:
- Planning technique
- Derived from relationship Value map
- template with details around improvement plan
QUESTION
Strategy on a Page - definition Answer:
- Planning technique
- Concrete description of the future relationship that is attractive and compelling for both parties
QUESTION
QUESTION
Business Capability Roadmapping Answer:
- a way to clarify business Capabilities needed to implement a business strategy (and IT Capabilities)
- activities a business must perform in order to exist/operate
- independent or organization structure, technology or sequence
QUESTION
Value management definition Answer:
- The process of defining, measuring, optimizing and communicating the value of investments over time
- incorporates: ideation, Value planning, business case, optimization
QUESTION
Value management framework Answer: Cycle of:
- strategize
- plan
- execute
- close *manage portfolio in middle
QUESTION
Roles of BRM in BTM (business transition mgmt) Answer:
- Transition Advisor: business transitions related to portfolio initiatives
- Transition Leader: transition related to implementing your role as a BRM
QUESTION
Gleicher's OCM formula Answer: Organizational change occurs when... (U x V x FS) > R U = Urgency V = Vision FS = First Steps R = Resistance
QUESTION
How pain drives change Answer:
- Current problem = immediate discomfort
- Anticipated problem = impending discomfort
- Current Opportunity = loss of a gain that is within our grasp
- Anticipates Opportunity = loss of a gain that looks possible to achieve
QUESTION
3 things needed to engage people in change Answer:
- reason to change (the pain)
- vision for new state (the remedy)
- meaningful path to get started on journey to new state
QUESTION
QUESTION
Art of Rhetoric Answer: Persuasive communication through ethical, logical and emotional proofs
QUESTION
Ladder of inference Answer: Actions Beliefs Conclusion Assumptions Interpreted reality Selected reality Reality and facts "Reflexive loop" our beliefs affect what data we select
QUESTION
Influence - 6 principles Answer:
- reciprocity
- scarcity
- authority
- commitment and consistency
- liking
- consensus/social proof
QUESTION
Influence Process Answer:
Framing Dialog Enrollment
QUESTION
Framing a message Answer:
- Our shared goals or concerns
- Truth about today
- Your point of view
- My point of view
- Constraints and limitations
QUESTION
COBIT, ISO/IEC 20000 - 1:2011 and the SFIA skilss frame work Answer: Which industry standards, mostly associated with information technology, service management and IT profession have referenced the BRM roled?
QUESTION
House of BRM - 4 pillars (core disciplines) Answer:
- Demand shaping
- Exploring
- Servicing
- Value harvesting
QUESTION
House of BRM - Roof
QUESTION
3 BRM Metaphors Answer:
- Navigator - facilitate business-Provider convergence
- Connector - facilitate connections and mobilize projects and programs
- Orchestrator - orchestrate Capabilities to seize value from provider services
QUESTION
High Level Capability Model (3) Answer:
- Demand Governance Capabilities
- Value Chain Capabilities
- Enabling Capabilities
QUESTION
Business-Provider Maturity Model Answer:
- Tool for calibrating business demand maturity, provider supply maturity, and the BRM role
- BRM role will be tactical when below mid two, role will be strategic above ~2.
QUESTION
What is BRM responsibility for Value Optimization? (RACI) Answer: Responsible
QUESTION
BRM Related Standards (3)
Answer:
- ISO 20000
- ITIL Framework
- SFIA (Skills Framework for the Information Age)
QUESTION
Business Relationship Maturity Model Answer:
- Maturity of the business-Provider (IT) relationship
- L1: Ad Hoc
- L2: Order Taker
- L3: Service Provider
- L4: Trusted Advisor
- L5: Strategic Partner
QUESTION
Business-Provider Alignment Model Answer:
- Environment
- Strategic Context
- IT Strategy
- IT Portfolio
QUESTION
Business-Provider Alignment Model - Barriers Answer:
- Environment - Contextual Barriers (what drives our behavior)
- Strategic Context - Expression Barrier (what we want to do)
- IT Strategy - Specification Barrier (what IT must do)
- IT Portfolio - Implementation Barrier (what we get done)
