Download Bus 107 Exam 1 Question & Answers (Latest update) and more Exams Nursing in PDF only on Docsity!
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Organizational Behavior - CORRECT ANSWERS ✔✔The study if individual behavior and group dynamics in organizations. What do times of challenge and change lead to? - CORRECT ANSWERS ✔✔Opportunities What are the three dynamics in Organizational Behavior? - CORRECT ANSWERS ✔✔Psychosocial, Interpersonal, and behavioral Internal Perspective - CORRECT ANSWERS ✔✔Examining individuals' history and personal values External Perspectives - CORRECT ANSWERS ✔✔Examining surrounding external events and environmental forces. What are personal values? - CORRECT ANSWERS ✔✔Thoughts, feelings, and experiences. What are environmental forces? - CORRECT ANSWERS ✔✔External events, behavioral consequences.
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Management - CORRECT ANSWERS ✔✔the study of overseeing activities and supervising people in organizations. What are positive reactions to change? - CORRECT ANSWERS ✔✔Having a positive attitude, asking questions, listening to the answers, and be committed to success. To be open and responsive and not rigid and reactive. What are the components of an Organization? - CORRECT ANSWERS ✔✔Task, People, Structure, Technology What is a task, in reference to components of an organization? - CORRECT ANSWERS ✔✔an organization's mission, purpose, or goal for existing What is people, in reference to components of an organization? - CORRECT ANSWERS ✔✔the human resources of the organization What is structure, in reference to components of an organization? - CORRECT ANSWERS ✔✔the manner in which an organization's work is designed at the micro level; how departments, divisions, and the overall organization are designed at the macro level.
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-Products and services -Overt What are the elements of an Informal Organizations? - CORRECT ANSWERS ✔✔-Covert -Beliefs & assumptions -perceptions and attitudes -values -feelings such as fear, joy, anger, trust, and hope -group norms -informal leaders What are the four challenges to managers relating to change in organizations? - CORRECT ANSWERS ✔✔Globalization, Workforce Diversity, Ethics and Character, Technological Innovation What are the trends that are affecting managers? - CORRECT ANSWERS ✔✔Trust, security, and predictability. As a manager, will your day-to day behavior send signals about your biases and values? - CORRECT ANSWERS ✔✔Yes.
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What is diversity? - CORRECT ANSWERS ✔✔It represents all the ways we are different Why value diversity? - CORRECT ANSWERS ✔✔Because workforce will have a huge demographic variation, companies report competitive advantage, and diverse markets require diverse operatives; organizations must know the markets they seek to serve. Does job performance decline with increasing age? - CORRECT ANSWERS ✔✔Studies show that turnover and absenteeism rates are lower among older workers, and age is not associates with lower productivity. What are some of the challenges of workplace diversity? - CORRECT ANSWERS ✔✔The continuous improvement of the integration and social acceptance of people from different backgrounds. Often, differences interfere with our ability to support, trust, and respect each other, and thus to effectively function together.
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What are some Federal and State Laws regarding Diversity? - CORRECT ANSWERS ✔✔-Title VII of the Civil Rights act of 1964 -The Equal Pay Act of 1963 -The American with Disabilities Act -The Age Discrimination in Employment Act What is a glass ceiling? - CORRECT ANSWERS ✔✔An invisible barrier that barrier that separates women from top management What is Opt-Out Trend? - CORRECT ANSWERS ✔✔Many women are deciding to get off the fast track to top management before hitting the glass ceiling. What are some Diversity initiatives and programs? - CORRECT ANSWERS ✔✔Changing structure an policies, expanding recruitment efforts, establishing mentor relationships, accommodating Special needs, Provide Diversity skills training. How do Organizations manage diversity effectively? - CORRECT ANSWERS ✔✔By attracting, selecting, developing, and retaining diverse employees. Diversity in groups, Effective diversity programs,
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What kind of work environment does sexual harassment create? - CORRECT ANSWERS ✔✔Unhealthy and unproductive Why value Diversity? - CORRECT ANSWERS ✔✔Improved organizational performance, reduced turnover, improved retention, increased innovation, increased effectiveness in minority markets, positive impact on group performance, What is Society for Human Resource Management study? - CORRECT ANSWERS ✔✔Diversity initiatives positively affect the bottom line What is attitude? - CORRECT ANSWERS ✔✔They are evaluative statements that reflect how we feel about something. either favorable or unfavorable- about objects, people, or events. What are the three main components of attitudes? - CORRECT ANSWERS ✔✔Cognitive=evaluation Affective=feeling Behavioral=action What is the relationship between attitudes and behavior? - CORRECT ANSWERS ✔✔The attitudes that people hold determine what they do
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What is Perceived Organizational Support? - CORRECT ANSWERS ✔✔Degree to which employees believe the organization values their contribution and cares about their well-being What is employee engagement? - CORRECT ANSWERS ✔✔The degree of involvement with, satisfaction with, and enthusiasm for the job. Engaged employees are passionate about their work What causes job satisfaction? - CORRECT ANSWERS ✔✔Can be correlated with life satisfaction, pay influences, personality What is the relationship between job satisfaction and turnover? - CORRECT ANSWERS ✔✔A pattern of lowered job satisfaction is a predictor of possible intent to leave What is the relationship between job satisfaction and workplace deviance? - CORRECT ANSWERS ✔✔If employees dont like their work environment, they'll respond somehow How can managers raise employee satisfaction? - CORRECT ANSWERS ✔✔By evaluating the fit between the employee's work interest and the
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intrinsic parts of his/her job to create work that is challenging and interesting to the individual Will high pay wage create a satisfying work environment? - CORRECT ANSWERS ✔✔No. What are emotions? - CORRECT ANSWERS ✔✔A discrete and fairly short-lived feelings with a specific, known cause What are moods? - CORRECT ANSWERS ✔✔A feeling states that re more enduring than emotions and have no clear cause What can lead employees to emotions? - CORRECT ANSWERS ✔✔The coping of both positive and negative events at work on a daily basis. What do positive emotions produce? - CORRECT ANSWERS ✔✔They produce: Better cognitive functioning, physical and psychological health, and coping mechanisms. Are people who experience positive emotions more successful and report higher life satisfaction? - CORRECT ANSWERS ✔✔Yes.
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When are people most commonly happier? - CORRECT ANSWERS ✔✔People are happier during the midpoint of the daily awake period. And they are happier towards the end of the week. Can weather determine mood/emotions? - CORRECT ANSWERS ✔✔No effect Can stress determine moods? - CORRECT ANSWERS ✔✔Yes, even low levels of constant stress can worsen moods. What can increase moods? - CORRECT ANSWERS ✔✔Social activities such as physical, informal, and dining activities can increase positive moods. Poor sleep quality increases a negative affect on moods, true or false? - CORRECT ANSWERS ✔✔True. Exercise, does somewhat improve mood, especially for depressed people. True or false? - CORRECT ANSWERS ✔✔True Older people experience fewer negative emotions. True or false? - CORRECT ANSWERS ✔✔True
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Do women tend to be more or less emotionally expressive, feel more intensely, have longer-lasting moods, and express emotions more frequently than men? - CORRECT ANSWERS ✔✔Yes. What is emotional intelligence? - CORRECT ANSWERS ✔✔A person's ability to: Perceive emotions in the self and others, Understand the meaning of these common emotions, and Regulate one's emotions accordingly in a cascading model. Is emotional intelligence wholly accepted? - CORRECT ANSWERS ✔✔No. What is emotion regulation? - CORRECT ANSWERS ✔✔Involves identifying and modifying the emotions you feel. What are some effective emotion regulation techniques? - CORRECT ANSWERS ✔✔-Acknowledging rather than suppressing emotional responses to situations. -Re-evaluating events after the occur -Venting
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How can managers influence moods? - CORRECT ANSWERS ✔✔-Use humor are praise -being in a good mood -Selecting postive team members -Provide positive feedback -Encourage positive displays of emotion o - CORRECT ANSWERS ✔✔
